Returns
At Highness Fragrances, every product is carefully curated and inspected to ensure you receive only the finest, authentic scents.
Due to the nature of fragrance products and for reasons of hygiene, safety, and authenticity, we are unable to accept returns or exchanges once an order has been shipped and received.
If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will gladly make it right.
You can reach us through our Contact Us page with your order details and photos of the item received.
All claims will be carefully reviewed, and eligible cases will receive a replacement or refund at our discretion.
Please send any approved returns to:
Highness Fragrances
24224 Northwest Fwy, Suite 110
Cypress, TX 77429
Our team is always happy to assist you with any questions at highness@highnessbeautyworld.com.
Please note: Due to international shipping logistics, we are unable to accept or process returns from Canada.
Damages & Issues
We take great care in packaging and handling every order. Please inspect your items upon delivery and notify us immediately through our Contact Us form if your order arrives damaged, defective, or incorrect. Our team will promptly review the issue and ensure it is resolved to your satisfaction.
Non-Returnable Items
Due to health, hygiene, and authenticity reasons, personal care items such as fragrances, skincare, and beauty products cannot be returned or exchanged once opened or delivered.
We also regret that we cannot accept returns or exchanges on sale items or gift cards.
If you are unsure whether your item qualifies, please reach out via the Contact Us form before making a purchase — we’re happy to assist.
Exchanges
To receive a replacement item quickly, we recommend placing a new order for the desired product after your return has been approved. Once your original order is received and processed, we’ll confirm the outcome with you.
Undelivered Items
Shipping fees are non-refundable for parcels that are undelivered, unclaimed, or returned to sender — unless the issue was due to an error on our part.
Refunds
Once we receive and inspect your return, you’ll be notified of the decision.
If approved, a refund will be issued to your original payment method within 5 business days. Please note that it may take additional time for your bank or card provider to finalize the posting.
If your return is not approved, we will provide a detailed explanation outlining the reason.
If more than 15 business days have passed since your return approval and you have not received your refund, please reach out through our Contact Us form for assistance.